About the company
Talent Spyre is partnering with a fast-growing tech/SaaS organization to hire an experienced Account Manager to support and grow key customer relationships. This role is ideal for someone who excels in client communication, problem solving, and driving customer success in a technology-driven environment.
About the Opportunity
The Account Manager will be responsible for building strong relationships with clients, understanding their business needs, and ensuring successful adoption and utilization of the company’s technology solutions. This person will collaborate closely with cross-functional internal teams, such as product, technical support, and customer success, to deliver an exceptional customer experience.
What You’ll Do
Serve as the primary point of contact for assigned customer accounts
Build, maintain, and expand long-term client relationships
Understand client goals, workflows, and product usage to identify opportunities for additional value
Partner with internal teams to resolve issues, improve outcomes, and drive customer satisfaction
Conduct regular account reviews, business reviews, and performance check-ins
Monitor account health, user adoption, and engagement metrics
Identify upsell or expansion opportunities and support the sales team when needed
Maintain accurate account information and activity notes in CRM
Support renewals and ensure timely contract follow-up
What We’re Looking For
2+ years of experience in account management, client services, or customer success (preferably in tech or SaaS)
Proven ability to manage multiple accounts and prioritize effectively
Strong communication, presentation, and relationship-building skills
Ability to analyze customer data and make informed recommendations
Experience collaborating with cross-functional teams
Strong problem-solving abilities and a customer-first mindset
Bachelor’s degree in Business, Communications, or a related field OR equivalent experience
Preferred:
Experience with CRM platforms (Salesforce, HubSpot, etc.)
Familiarity with SaaS industry, software implementation, or technical customer environments
Experience in renewal management or upsell processes
Talent Spyre is an Equal Opportunity Employer m/f/ d/v.
Talent Spyre is the leading provider of direct hire and temporary staffing services. Talent Spyre has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite.
Talent Spyre does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. Talent Spyre encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.