About the company
Talent Spyre is partnering with a fast-growing SaaS startup looking to solve a pain point for small businesses. Founded by ex-VPs of financial services corporations, they are focused on solving SMB merchants pain point- credit card processing fees. With strong early traction and an ambitious roadmap ahead, this is an opportunity to join a high-growth team where your work will have immediate impact.
About the Opportunity
The Account Manager will be the go to person for our clients. This role focuses on building long-term partnerships, strengthening renewals, and uncovering opportunities for upselling, cross-selling, and conversions across all product lines. You will manage small and medium size accounts by understanding client goals, stay current on industry trends, and developing strategies that drive customer adoption. This is a hands-on role ideal for someone who thrives in a startup environment and enjoys working directly with customers.
What You’ll Do
Manage a portfolio of small business accounts, serving as the primary contact
Build strong relationships with business owners and key decision-makers
Gather customer feedback and collaborate with Product to influence roadmap priorities
Proactively identify and mitigate risks to reduce churn
Support contract discussions, renewals, and upsells
Monitor account health metrics and provide regular reporting and forecasts
What We’re Looking For
3–5+ years of experience in Account Management, Customer Success, or Sales
Strong understanding of SaaS or fintech metrics (ARR, retention, expansion, churn)
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Excellent communication, relationship-building, and negotiation skills
Data-driven mindset with experience using CRM tools (Salesforce, HubSpot, or similar)
Talent Spyre is an Equal Opportunity Employer m/f/ d/v.
Talent Spyre is the leading provider of direct hire and temporary staffing services. Talent Spyre has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite.
Talent Spyre does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. Talent Spyre encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.